Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs updating, or want to share feedback about your experience with our site, we want to hear from you. This page explains the best way to reach us and what to expect once you do.
How to Reach the Online Casinos USA Team
Email is the most direct route to our editorial team. Write to us at [email protected] and a real person will read your message. We aim to respond within two working days. During particularly busy periods it may take a little longer, but we will always follow up — no message goes unanswered.
A short description of your reason for writing at the top of your message helps us direct it to the right person straight away, which means a faster, more useful reply for you.
What You Can Write to Us About
There is no wrong reason to get in touch. The most common enquiries we receive fall into these areas:
- Questions about our reviews — If something in our coverage of casinos such as Raging Bull, Ignition, or Slots of Vegas is unclear, or you want to understand how we arrived at an editorial rating, just ask.
- Corrections and factual updates — Casino offers, terms and withdrawal conditions change. If you believe something on the site is out of date or inaccurate, please flag it. We take accuracy seriously and investigate every report.
- Withdrawal and payment queries — We cover banking methods, processing times and verification requirements across our reviews. If you have a specific question that our content does not answer, send it over.
- Responsible gambling concerns — If gambling has stopped being enjoyable, or is affecting your finances or wellbeing, mention it in your message and we will point you to appropriate support. You can also reach the National Council on Problem Gambling helpline directly at 1-800-522-4700, available 24 hours a day, seven days a week.
- Feedback and content suggestions — Thinking of a topic you would like us to cover, or a casino you feel deserves closer attention? Reader input genuinely shapes what we work on next.
- Partnership and editorial enquiries — If you represent a brand or organisation and want to explore a working relationship, introduce yourself and outline what you have in mind. We will review it and respond accordingly.
What Happens After You Email Us
Every message is read by a member of the editorial team — not filtered by an automated system. We do not send generic auto-replies in place of a real answer. Once your message is reviewed, it goes to whoever is best placed to help, and you will hear back from that person directly.
If your enquiry is about a specific casino or offer, it helps to name it and describe exactly what you want to know. The more specific your message, the more useful our reply can be.
Our Editorial Standards
Online Casinos USA is an independent comparison site. We research and review licensed, regulated casinos available to players in the United States, and we assess them against consistent criteria — withdrawal speed, banking options, game range, bonus terms, licensing and customer support.
Our editorial ratings reflect independent analysis. Commission arrangements with casino operators do not determine rankings or review outcomes. If you believe a rating is inconsistent with your own experience, we are genuinely interested in hearing why — reader feedback is one of the ways we keep our assessments honest.
We also apply the same standards to our own content that we apply to the casinos we cover: if something we have published is wrong, we want to know and we will correct it. If something is unclear, we want to improve it.
A Note on Responsible Gambling
Online gambling in the US is legal only in states where it has been specifically authorised, and players must be physically present within those state borders to participate. The minimum age is 21 for casino gambling in all regulated US jurisdictions.
If you or someone close to you is struggling with gambling, please do not wait to reach out for support. The following organisations offer free, confidential help:
- National Council on Problem Gambling (NCPG) — Helpline: 1-800-522-4700 | Text: 1-800-522-4700 | Chat: ncpgambling.org
- Gamblers Anonymous — ga.org — peer support groups across the US
- State-level self-exclusion programmes — most regulated states operate their own voluntary exclusion registers. Check your state gaming regulator's website for details.
Setting deposit limits, session time limits and loss limits before you play is one of the most practical steps you can take. Most licensed US casino platforms provide these tools within the account settings area.
Thank You for Visiting
We appreciate you taking the time to look at what we do. If you have a question about withdrawal times, payment methods, or how to evaluate a casino welcome offer, our reviews cover all of those in detail. We look forward to hearing from you.